Customers are using the Internet to share their opinions on businesses, products and services. They’re turning to sites like Google+ Local and TripAdvisor to let others know about both positive and negative experiences, and other people are turning to these sites to read these reviews in order to help them make a better purchasing decision. As a business, you cannot

| Author: Julien |
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I'm an avid fan of your blog, and the content is always top notch - great reading. I'm always impressed with the variety of content and the way you get all the important steps outlined for processes, but still manage to keep it short and simple - few people do that quite as well.
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